Returns & Exchanges
We hope you love your j.élia pieces. If something isn't quite right, we want the return process to be simple and straightforward.
Returns:
We accept eligible returns requested within 14 days of delivery.
To be eligible for a return, items must be:
Unworn, unwashed, and unused
Free from deodorant, makeup, fragrance, stains, or other signs of wear
Returned with all original tags attached
Returned with the original hygiene sticker fully attached and intact
In their original packaging and original, resalable condition
Items that do not meet these conditions will not be eligible for a return.
Trying On Your Dancewear:
For hygiene reasons, we strongly recommend trying on leotards while wearing undergarments.
Please do not remove the hygiene sticker until you are certain you would like to keep the garment. Once the hygiene sticker has been removed, altered, or damaged, the item is no longer eligible for return.
How to Start a Return:
To request a return, please contact support@jeliawear.com within 14 days of delivery and include your order number and the item(s) you would like to return.
Please do not send your return before contacting us and receiving return instructions.
Return Shipping:
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as j.élia cannot be responsible for return packages that are lost or damaged in transit.
Original shipping charges are non-refundable, except in the case of an incorrect or defective item or where otherwise required by law.
Refunds:
Once your return has been received and inspected, we will notify you of the status of your return.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or card issuer to process and post the refund.
Exchanges:
At this time, we do not offer direct exchanges.
If you would like a different size, color, or style, please return your eligible item in accordance with this policy and place a new order for your preferred item.
Because availability may be limited, we cannot guarantee that an item will remain in stock while your return is being processed.
Final Sale:
Items marked Final Sale at the time of purchase are not eligible for return or refund, except where otherwise required by law.
Incorrect or Defective Items:
If you receive an incorrect or defective item, please contact support@jeliawear.com as soon as possible with your order number and photographs of the issue.
We will review the issue and provide appropriate assistance.
Questions:
If you have any questions about your return or whether an item is eligible, please contact support@jeliawear.com.